Patient Guide at Vedant Hospitals

Patients Admissions Process at Vedant Hospital

PATIENT REGISTRATION & UID GENERATION

Upon arrival, patients will receive assistance from the Customer Relationship Team to complete the registration form. A Unique Identification Number (UID) will be generated for the patient, which plays a crucial role in tracking their medical records throughout their stay.

PAYMENT AND ROOM SELECTION

Patients are required to make an advance payment, which will be adjusted against their final bill upon discharge. During the admission, the staff will guide patients in selecting the appropriate category of room based on their needs and availability.

EMERGENCY ADMISSIONS AND PRIORITIZATION

In cases of emergency, patients are admitted through a dedicated billing counter. If bed availability is an issue, emergency care will be provided to stabilize the patient before transferring them to another facility if necessary, following a complete evaluation.

GUIDELINES FOR BED AVAILABILITY

The facility observes several guidelines regarding bed availability: patients may be temporarily shifted between different care units when necessary, ensuring that critically ill patients receive priority in bed assignments.

CASHLESS HOSPITALIZATION FOR CORPORATES AND PSUS

Patients seeking cashless hospitalization through corporate insurance must visit the dedicated insurance desk or TPA desk to facilitate the process efficiently, ensuring a smoother admission experience.

Patients Discharge Process at Vedant Hospital

COORDINATED DISCHARGE PLANNING

The discharge process involves careful coordination between the healthcare team, the patient, and their family. It takes into account various aspects of the patient’s needs, including psychological, medical, social, and educational requirements, ensuring a smooth transition from hospital to home

NOTIFICATION AND COMMUNICATION

Once the discharge date is established, the patient and their family are promptly informed. Nurses play a crucial role in assisting with the discharge process, which typically spans several hours to ensure all necessary steps are completed effectively.

COMPLETION OF DISCHARGE FORMALITIES

At discharge, the patient is required to settle their final bill, after which they receive a discharge letter containing important information about follow-up appointments and care instructions. This letter is discussed thoroughly to guarantee understanding of the next steps.

PATIENT FEEDBACK FOR SERVICE IMPROVEMENT

To enhance the quality of care provided, patients and/or their families are invited to complete a satisfaction questionnaire upon discharge. This feedback is crucial for evaluating services and implementing improvements based on patient experiences.

Guidelines for Visitors

We are committed to providing a safe, quiet and healthy environment for our patients, their family and friends. We recognize the therapeutic benefit and reassurance visitors provide our patients which accelerate their healing process. Hence request visitor’s to abide by the following guidelines:

HEALTH RESTRICTIONS FOR VISITORS

Visitors with symptoms of contagious diseases such as fever or cold should refrain from visiting patients to protect the health of all individuals in the hospital.

QUIET AND SHORT VISITS

To enhance the recovery process, visitors are encouraged to keep their interactions brief and maintain a calm behavior, minimizing noise levels.

VISITOR PASS AND SECURITY MEASURES

Visitors must obtain a pass for admission which should be
displayed at all times; security screenings of bags are mandatory when entering hospital premises.

PROHIBITED ITEMS AND ACTIVITIES

Certain items, including toys, cameras,
and outside food are not allowed; additionally, smoking is prohibited anywhere on hospital grounds.

VISITING HOURS AND RESTRICTIONS

Specific visiting hours are established for different wards, with stricter access rules for critical care and neonatal units to ensure patient safety.

CONSEQUENCES FOR NON-COMPLIANCE

Visitors who violate hospital rules or display inappropriate behavior may face denial of access or suspension of visitation privileges.

PATIENT AND FAMILY RIGHTS TO:

Quality Care

To receive high quality care appropriate to the patient’s needs and consistent with the scope of the Hospital.
To receive considerate care regardless of race, gender, ethnicity, religious beliefs or age.

Information Needs

To know the name of the Physician who has the primary responsibility for coordinating care.
To receive information about the illness, treatment, and prognosis and to have any questions answered.
As and when appropriate, to be educated about medication, potential side effects of medication, diet and nutrition, food – drug interactions, immunizations, organ donation, prevention and other aspects of disease process including unanticipated outcome.
To have information on plan of care, progress and information on their health care needs.
In case a transfer to another facility is required, to be provided with complete explanation including alternatives to transfer.
To be able to lodge a complaint and be made aware of the process of redressal.
To receive counselling regarding the estimated cost of the treatment and payment schedule at the time of admission, as well as subsequently.
Patient has right to access his or her Medical Records any time.

Privacy and Confidentiality

To be provided with personal dignity, privacy and confidentiality during examination or treatment.
To have protection from physical abuse or neglect.
The Patient is assured of Confidentiality with regard to its medical records and has the opportunity to approve or refuse the release of such information.

Autonomy & Decision Making

To give informed consent before transfusion of blood and blood products, anaesthesia, surgery, initiation of any research protocol and any other invasive/High risk procedures/treatment.
Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her
Right to a seek a second opinion on his/her medical condition
Right to refuse a recommended treatment to the extent permitted by law, and be informed about medical consequences of the refusal.
To be informed and be asked if the patient wishes to participate in medical research when it is being conducted at the hospital.

Religious and Cultural Beliefs

To have respect for their own spiritual and cultural needs and seek or deny treatment based on them.

PATIENT AND FAMILY RESPONSIBILITIES:

Provision of Information

To provide complete and accurate information including full name, address, home and/or mobile number, date of birth, insurance details and employer details whenever necessary.
To provide accurate and complete information concerning present complaints, past medical history, hospitalisations, medications and other matters relating to the Patient’s health.

Following Instructions

To follow the treatment plan advised by the Physician, including the instructions of nurses and other health professionals as they carry out the Physician’s Order.
To make it known whether the Patient understands the course of the medical treatment and seeks clarifications if required.
The patients are responsible for their own actions should they refuse treatment or their Physician’s advice.

Respect and Consideration

Be considerate of the right’s of other patients and hospital personnel.
Treat those providing care with dignity and respect.
Being respectful of the property and privacy of others & the hospital.
Never hurt or threaten another patient, family member or member of staff, or conduct any activity that will disrupt the work of the hospital.
Not to bring any weapons into the hospital.
Never consume alcohol or unauthorized drugs into the hospital.
Respecting that the hospital is a non smoking zone.
To follow visiting hours of the hospital.

Financial Obligations

Assure that the financial obligations of Patient’s care are fulfilled as promptly as possible and within the desired time frame.

Personal Belongings

Leave valuables at home and bring only those items necessary during the hospital stay.