Privacy Policy

1. Access

We gather Your Personal Information directly from You, from third-party sources, and automatically via Our Website. This Personal Information may include, for example, the kind of device You are utilizing, the duration of Your login to Our Website, Your IP address, and other Personal Information specified in Clause 4 below.

You can retrieve the Personal Information that You have provided to Us, following the instructions outlined below. Additionally, you have the option to share more Personal Information with Us by contacting Us at the email address listed below.

We acknowledge that the Personal Information you provide is available to you. You can contact us via the email address indicated in Clause 15.1 below.

·       2. Consent

• By selecting the Opt-In choice on the Website and subsequently providing Us with Your personal details or utilizing services ofVEDANT HOSPITALSor by utilizing the features offered by the Website, you acknowledge that you have willingly agreed to the gathering, storage, processing, sharing, and transfer of your Personal Information as outlined in this Privacy Policy and any subsequent revisions.

• You agree that you have shared your Personal Information voluntarily and with awareness of its intended use. You also give your permission for the collection, storage, processing, disclosure, and transfer of any Personal Information, acknowledging that such actions will not result in any unjust loss to you, provided they comply with the terms of this Privacy Policy. Nevertheless, we will not be responsible for any loss that may occur due to the submission of inaccurate Personal Information by you.

·       3.Control Over Your Personal Information

• You are entitled to revoke Your consent at any time, as long as this withdrawal is communicated to us in writing via an email atinfo@com requesting the same. If you would like to correct the Personal Information that we might have gathered to provide you with tailored services and offers, according to Clause 12 of this Policy, you can reach out to the Grievance Officer, as specified in Clause 15.1 of this Policy, stating the reason for the requested correction of Personal Information.

• Once you retract your agreement to allow Us to share the Personal Information gathered by Us, Weshall have the choice to not accomplish the objectives for which the mentioned Personal Information was requested and We may limit your access to our Services or the Website.

·       4.Changes to the Privacy Policy

• We might revise this Privacy Policy occasionally, with or without prior notification. At the end of the Privacy Policy, there is a section that shows when the Privacy Policy was last revised.

·       5.Personal Information Collected

The types of information that We gather regarding You encompass, but are not restricted to, the following:

• Patient/Caregiver/Doctor/Health Care Professional Name,

• Birth date/age,

• Gender,

• Address (including country and pin/postal code),

• Phone number/mobile number,

• Email address,

• Physical, physiological, and mental health status, supplied by you and/or your Health Care Professional,

• Personal medical records and history,

• Accurate financial details at the moment of acquiring a product/service and/or during online payment,

• Login ID and password,

• User information as supplied during the registration process or later,

• Records of interaction with VEDANT HOSPITALS representatives,

• Your consumption specifics including time, frequency, duration and usage pattern, features utilized and the quantity of storage occupied,

• Master and transaction information and other details kept in Your user account,

• Internet Protocol address, cookie information, type of browser, language of browser, referring URL, accessed files, errors produced, time zone, operating system, and additional visitor information gathered in Our log files,

• Any additional information that is voluntarily disclosed by You (collectively termed as “Personal Information”).

·       6.How we Collect Personal Information

The approaches through which we gather your Personal Information consist of, but are not limited to, the subsequent:

• By completing the patient registration form,

• By providing details to a VEDANT HOSPITALS Health Care Professional or VEDANT HOSPITALS representative,

• When you sign up on our site,

• When You share Your Personal Information with Us while obtaining services,

• When you utilize the functionalities on our Website,

• When you grant entry to any other site.

• Through the utilization of cookies (explained in greater detail in Clause 9 of this Privacy Policy).

·       7.Use of Personal Information

Your Personal Information might be utilized for a range of reasons, including, but not restricted to, the following:

• To provide effective Services

• To manage and enhance the Website and/or our Services;

• To carry out investigations, examinations, and assessments aimed at enhancing Our data, analysis, services, and technologies; and making certain that the information presented is tailored to Your interests and preferences;

• To reach You through phone, SMS, WhatsApp, or email regarding appointments, technical problems, payment notifications, promotions, and other updates;

• To distribute marketing communications from Us or any of Our channel partners through SMS, WhatsApp, email, or traditional mail;

• To advertise products and services of VEDANT HOSPITALS and third parties;

• To convey details regarding You if we are bought by or combined with another organization;

• To disclose to our business associates for the delivery of particular services you have requested, allowing them to offer you efficient services;

• To execute or fulfill Our responsibilities concerning any arrangement You have with us;

• To create your profile on the Website;

• To comply with subpoenas, court directives, or legal proceedings, or to assert or exercise Our legal rights or defend against legal assertions; and

• To examine, avert, or respond to unlawful actions, alleged fraud, breaches of our Terms of Use, violations of our agreement with you, or as mandated by law,

• To compile Personal Information for research, statistical evaluation, and business intelligence objectives, and to sell or otherwise convey such research, statistical, or intelligence data in an aggregated or non-personally identifiable manner to external parties and affiliates, (hereinafter referred to as “Purpose(s)”)

8. Dissemination and Transfer of Personal Data

• Once you have willingly agreed to provide your Personal Information to us, Youauthorize us to swap, convey, distribute, or relinquish all or any of Your Personal Information, across borders and from Your country to other nations globally with the Cloud Service Provider and Our affiliates / agents / third-party service providers / partners / banks and financial organizations or any other entities, for the Purposes outlined in this Policy or as may be mandated by relevant law.

• You recognize that certain nations to which we might send Your Personal Information may lack data protection regulations that are as rigorous as those in Your own country. You accept that it is sufficient that when VEDANT HOSPITALS conveys Your Personal Information to any other organization inside or outside Your country of residence, VEDANT HOSPITALS will impose contractual responsibilities on the transferee, requiring the transferee to comply with the stipulations of this Privacy Policy.

9. Use of Cookies

• We might save temporary or permanent ‘cookies’ on your device. You have the option to delete or block these cookies from your device. You can set up your device’s browser to notify you when we try to send a cookie, allowing you to either accept or decline it. If you disable cookies, you may be restricted from accessing specific features of the Website. While providing advertisements or enhancing services for its Users, VEDANT HOSPITALS may permit approved external parties to install or identify a distinct cookie on the User’s browser/device. VEDANT HOSPITALS does not keep personally identifiable information in the cookies. Additionally, VEDANT HOSPITALS does not exert influence over the websites shown as search outcomes or connections within its Services. These alternative sites might install their own cookies or other files on Your device, gather data, or request personal details from You, for which VEDANT HOSPITALS is not accountable or liable. VEDANT HOSPITALS encourages You to review the privacy policies of every outside site.

10. Security

• The protection of your Personal Information is a priority for us. We have implemented appropriate security measures and protocols such as role-specific access, password safeguarding, and encryption to guarantee the safety of the Personal Information gathered. Access to your Personal Information is limited to our employees, agents, third-party service providers, partners, and agencies, who require it for the purposes outlined earlier in this Policy.

• While We will strive to implement all sensible and suitable measures to safeguard any information We possess about You and avert unauthorized access, You recognize that the internet is not entirely secure and that We cannot guarantee complete safety regarding the protection of Your Personal Information. We shall not be responsible in any manner for any security breaches or unintended loss or exposure of information caused by Us in connection with your Personal Information.

11. Third Party References and Links

• During your engagements with us, it is possible that we reference third parties and/or provide links and hyperlinks to third-party websites. You may also include links and hyperlinks to third-party websites. The mention of these third parties or the listing of such external sites (by you or by us) does not indicate an endorsement of that party or site by VEDANT HOSPITALS. Such third parties and third party sites operate under their own terms and conditions. We do not guarantee the availability or performance of any third parties or third party sites. We hold no responsibility for the information, usage conditions, privacy policies, and practices of these third party websites.

• Do-not-track requests, There is currently no established guideline for how online services should react to “Do Not Track” signals or other methods that might enable you to opt out of data collection across various websites and online services. Consequently, we do not acknowledge “Do Not Track” signals. As standards evolve, we will reassess this matter and revise this notice if our practices shift.

12. Rectification/Correction of Personal information

• If you need to revise or amend your Personal Information, you can send updates and corrections to us at info@com and we will make all appropriate attempts to implement the modifications within a sensible timeframe.

13. Compliance with Laws

• You are not permitted to utilize the services of the Website if any of the provisions of this Privacy Policy do not comply with the relevant laws of your country.

14. Duration of Retention of Personal Information

• VEDANT HOSPITALS will retain Your Personal Information for a minimum duration of three years from the last date of utilization of the Services or Website or for any period mandated by legal requirements.

15. Grievance Offer

• We have designated a Grievance Officer to handle any issues or complaints you might have concerning the handling of your Personal Information. Should you have any such grievances, please reach out to our Grievance Officer atgrievance@com and Our representative will strive to address Your concerns promptly.